SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are processed/shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 5-8 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buff Woofer (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Buff Woofer
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived fast
Product received to satisfiin
Handbag looks good-color, quality of seams, pockets and strap. Delivered on time. Thank you!
Cool bag!!! Super. I liked everything, as in the photo.
Satisfied with the order. Everything is super! There is a compartment for money, for a phone, for plastic cards!
Exactly the as the pictures recommend
Good quality, very convenient to use. With the delivery has it also not long lasted. I can only recommend you.
The handbag is small, it was expected. I liked it. Thank you!))
This bag is sooo good. The zipper is not hard to close or open. I hope this bag will last longer. The price is cheap for only 410 yen but the shipping fee is more expensive.
As in the description. There's a little smell. The quality is excellent. Delivery fast
Exactly as shown in the publishing, no fault with the sewing or the material, I have a NOTE REDMI 10 PRO and fit you well, just the part of high But fits nicely, is very spacious
Super cool drawstring bag and very good quality. Also 2 weeks earlier received as expected. Completely happy with it
The quality is good. Shipping in Italy for 2 weeks. Satisfied with the goods.
Super nice, as is shown in the pictures. The material is what it is for the price it But were surprised the finishings, much best than expected. Super practical and with a great size. Recommend 100%!
Very cute! Love the phone slot
Perfect!!! Convenient and good quality, I am ravie !!!
Much larger than I thought So perfect .... matches my expectations
Very beautiful and practical, as in the description and Fast Shipping.
Came very quickly. Spacious, soft and very stylish. Advise
Handbag purse a class. The summer is great. There is a section specifically for your phone. Material soft-touch, execution, was a small smell in the beginning, but quickly eroded
Lovely purse, order in accordance with the description.
Received faster than expected I highly recommend this store product of very good qualities conform to the description except color more khaki than Gray
Thank you very much, my wallet arrived, it's just like the picture, it deserves what it's worth, thank you very much, I'm super happy, I recommend
And fantastic and made very good advice 100%❤❤❤ And arrived ahead of schedule❤
I 've arrived a week before. Perfect, as in the description.
It's very nice, well done, it took 17 days to arrive
The bag is excellent, fit everything))! Packed well, came earlier, thank you!
Handbag-wallet poprostu Mega, somehow workmanship first class. Recommend as most, presents the super. Fast shipping to Germany
Handbag is lovely, a little heavy, and the straps are flimsy, but everything else is super, came earlier than the claimed.
Very nice and elegant, I arrive super fast