SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are processed/shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 5-8 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buff Woofer (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Buff Woofer
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Please do not send your purchase back to us unless we authorise you to do so.
Will be delivered in 4 days with RF to Petrozavodsk. Packed well. How have not checked.
The parcel arrived quickly!!! In just 3 days Penza. Choose shipping from Russia. Complete cable and snap hook. Play cool, bass and so on) only if the speaker is vertical and hollow bottoms-She ezdiet on the table, probably for this and have shotgun. And another point, column came with mashed Body but the whole box that means that put it in there already mint, for which the store gave me $327. In general, was pleased, advise everyone who wants to column))
Order delivery from Russia. Items come in a few days, shipping carrier. Quality workmanship is good. Sound like a good bass, there is no feeling, that of a tin can.
Fast shipping. Designed shipping from Russia. Column of good quality. Advise store will be ordered another.
Excellent speaker. The Communication with very good store. Continue to call.
Thank You, column came after 3 days, Courier brought directly to your home)
Excellent product by quality price. Wine nicely packed and product the very good condition.
Quality is good, you can find a cheaper, $300 of the same model, shipped from a warehouse in Moscow
Delivery fast. As the Product Specification. Packaging is good. All business.
A good speaker! Ordered his third, myself and friends as a gift! :) Delivery fast, Yaroslavl was 10 days! The Seller To thank you very much! :)
Excellent speaker plays loud. Shipping 5 days by courier.
All is super! Plays perfectly. Any wheezing. Definitely worth the money.
It's all together, work, sound good! Delivery less than 2 weeks by courier, the track is not happy with the order Thank you!!!
A good speaker, the sound is clear! Radio is not always play clearly
A good speaker
Cool speaker. Come in three days!
Works super kids happy
Heater works, sound in apartment loud, pure As air is not tried .. Courier call ahead warned that подъедет ..
i recommended this store
Product quality is too good and sound quality smooth. Nice product.
perfect
Fast, high quality
Excellent goods, come quickly! Everyone is happy!
A good speaker, all work
What I ordered. 5 stars
Working perfectly
6 days before the door in SF. Works. Recommend.
Sound good, but loud speakers пердят, sound enough, all works fine, satisfied. goods come quickly about 1.5 weeks during the holiday season
Packing a little wrinkled, but the column is complete, running, sound good
All fine
The column is normal, certainly not quite ice, but sings well, loud. Connection prompt charged by native wire, very, very long time. Charge the original charge Samsung 2 amp, charging for about 2 hours and plays from 9-12 hours. The Seller and polite. Shipping Volgograd 6-12 days to Moscow.
Came very fast!!! Recommend store!! Sound strong, though seemingly column is not as big as the photo
Excellent speaker!!!
It. All works. Super Quality.
Super heater! A Little better used reception station Radio. And the column is good. Recommend
Super
Delivery 10 days before permi. All super. For my money plays perfectly!
All over the place, playing perfectly
It 'S in a protective packaging. Like no damage. Have not tried because at present. It 'S quite quickly. Seller recommend
Great speaker fast delivery Thanks
Excellent speaker. All work and delivery to your home.
Good furniture product
Come quickly directly to home, spastbo store
Nice