SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are processed/shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 5-8 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buff Woofer (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Buff Woofer
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Please do not send your purchase back to us unless we authorise you to do so.
Goods not looked unsubscribe later
There are анологи cheaper and quality also
Go for someone))) because of the holiday Ng went 1,5 months to Симбирска
1,5 Ulyanovsk average for this price
1,5 months to Ulyanovsk have counterparts cheaper
good
Navushniki podobayutsya. Vdyachna store.
Perfect quality for price. this is my 3-rd purchase of them from this store, they are favorite earphones in our whole family.
Super good
Beautiful, stylish, took 4 different colors, all work, the sound is normal.
All compactly packaged All ok!
A second, very happy. Finally headphones not out of your ears. The sound is not very loud, but not bass though.
Worthy
Navushniki super order next time
The second take the work. Thank You Very Much.
The Track is not monitored, but eventually came (about 1,5 a month). Well price/quality-everything is normal.
OK.
Goods do not reach the money back (return), thank you.
The parcel was very long, but reached. All match the description. Pretty good for 117 p. Sound is quite clear. I happy :)
Sound like out of the bathroom, but for the money .....
Ordered 2 Sept, received 31 Oct perfectly happy.
οκ
Goods came (it is more a question of the mail: another order floating somewhere). Money back. Seller big sales
perfect
Goods get ok but long
Work well and loud, excellent bass, a high frequency is not enough, microphone works well, talking in floor voice caller heard me good!
Thank you so much! Excellent quality and price. I will be back
Goods arrived, apparently to blame. BUT the store immediately (on the opening day of the dispute) returned the money. Responsible seller!
Received the order before.. Order after another. Delivery fast.
Always order, cheap but quite reliable earphones, good for the price. Fast shipping. Recommend.
Just like in the description. Recommend.
Earphones super, several times I bought this product and always everything well love this store
All the good navushniki pratsyuyut, sound navіt kraschiy, nіzh ochіkuvalosya. Raja I Goods stores.
To St Petersburg shipping was 6 days
Headphones work well for its price. No this deaf sound. There Are bass. Very good price + keep your ears perfectly. However there is no buttons addition and subtraction of sound. A microphone.
Inexpensive, but sounds good.